Anubis Systems Technologies

MONITORING SERVICES

Monitoring fees for digital and encrypted transmission accounts start at $15.00 CDN per month which is invoiced either quarterly ($45.00 for three months service), semi-annually ($90.00 for six months service), or annually ($150.00 per year). GST is not included. There are no additional charges or hidden fees for any signals your system is capable of producing. There is a nominal ONE-TIME-ONLY $55.00 CDN set-up fee for accounts in the Lower Mainland/Vancouver area. This includes programming your existing digital communicator, setting up your keyholders, and issuing "pass-cards". Additional charges may be applied to those accounts requiring "secure" transmission format such as DVACS, RF (Wireless Communication), Cellemetry or Cellular Backup. In most cases these charges are billed directly from Telus or your Cellular provider, but in some instances will be added to our basic monitoring fee.

For more information you can email us or telephone (778) 863-7147.

FAQ

What do I need to take advantage of your low monthly monitoring fee?
You will have existing alarm control equipment that YOU own. We will not be able to extend our service to customers that are currently leasing or renting their alarm equipment from another provider.

What if I don't own the equipment?
There is usually a termination clause that forms part of the original equipment contract. In some instances, the alarm provider will simply remove their equipment, in which case you will have to replace it. This may or may not be cost effective depending on your particular circumstances. We will be happy to provide you with a competitive no obligation quotation as an alternative to continuing with your existing lease/monitoring contract.

What about terminating my existing contract?
In most cases there is a "notice period" your provider requires to terminate a contract. This is usually thirty (30) days. We would recommend you verify this by reviewing the terms and conditions specified in your providers "terms of service" agreement. You will have to make arrangements with your alarm provider to have your equipment "released" which will allow us to program your system to communicate with our station.

Who will service my equipment?
We provide a full range of services to our customers, including an annual system test (applies to the actual communications equipment only) for a nominal $40.00 flat fee (GST extra). Customers participating in this program can expect to have their communicator's back-up battery replaced as necessary at no additional charge.

OK. Is the $150.00 fee for a year of monitoring a "TYPO"?
Nope! If you decide to pay your monitoring fee for an entire year in advance, it reduces the amount of work involved in issuing invoices, tracking payments, etc. We believe in passing the savings on to you, our valued customer!

What about fee increases?
All of our monitoring contracts lock your fees in for a period of three (3) years. This means that you are guaranteed NOT to receive a fee increase for that period of time. We don't anticipate any increases in the forseeable future.

Where is Anubis' monitoring station located?
The main station is located in Cornwall, Ontario. It's run by SecurityLink Ltd., a wholly owned subsidiary of ADT, one of the largest independent U.L.C. listed monitoring facilities in North America. ADT maintains satellite and data centres in most major cities each of which can act independently if the need arises. They meet all Provincial and Municipal regulatory requirements.

What's required to monitor a fire alarm system in British Columbia?
Your local fire department is the final authority having jurisdiction in this respect. NFPA 72 and U.L.C. provides the criteria for the proprietary on site equipment necessary to perform the data transmission, the type of telephone or communication interface, the central station alarm receiving equipment, and the central monitoring station itself. In ALL instances equipment we supply for the purpose of monitoring a building's fire alarm system will meet these standards.

If my building doesn't already own one, what's the cost of installing a U.L.C. listed fire alarm communicator?
In the Vancouver/Lower Mainland area, it's $455.00 CDN (including the alarm setup fee, GST is extra). If you have existing digital communication equipment, the ONE-TIME-SETUP fee quoted above applies. If your equipment utilizes DVACS or some other form of secure encrypted communication, then upgrading to one of our digital communicators may be far more cost effective. For a free, no obligation survey, call or contact us.

What's different about a U.L.C. digital communicator?
There are several things. The most important is that the unit monitors two telephone lines (not just one), and is capable of transmitting signals on either. The other difference has to do with the metal enclosure and the fact that ULC (Underwriter's Laboratory of Canada) requires a prominently displayed AC power light as well as a trouble or fault light. The following digital communicator controls are available from most alarm dealers and are ULC listed for fire alarm monitoring:

What about guard or runner response?
Runner service is available for a low monthly payment ($15.00 CDN) in addition to your monitoring fee. This simply means that instead of dispatching the police, a security guard is sent to your premise. They will perform what's called a "perimeter check" to ascertain whether-or-not you've been the victim of a break-in or someone has accessed the premise without the proper authority. Guard response is another option. This is tailored to your individual requirements. Please contact us for more details on this aspect of our service.

Got a question? Email us! If we use it,
we'll reward you with a plush toy Dalmatian
(the Fire-Lite® mascot) guaranteed house-broken and
completely safe to leave at home with the kids!